Customer Experience Supervisor I
Texarkana, TX Texarkana, TX Full-time Full-time From $18 an hour From $18 an hour 16 hours ago 16 hours ago 16 hours ago All applicants are encouraged to apply directly https:
//jobs.
jcp.
com/ At JCPenney, we share a passion for serving customers, supporting our communities and being the best retailer for all families.
As a company founded on the Golden Rule, our success is rooted in the belief that we treat everyone the way we would want to be treated.
At every touchpoint, customers discover stylish merchandise at incredible value from an extensive portfolio of private, exclusive and national brands.
Reinforcing this shopping experience is the customer service and warrior spirit of associates across the globe, all driving toward the Company's mission to help customers find what they love for less time, money and effort.
Working at JCPenney means joining a dedicated team of associates who are encouraged to be uniquely themselves in a safe, caring and welcoming environment.
It is a place where careers prosper, accomplishments are celebrated and diversity flourishes.
It's a place that's meant for you.
Customer Service & Sales - Acts as a role model for the Manager on Duty program while directing customer service activities throughout the store.
Models and holds team accountable for outstanding customer service.
Greets and assists customers in finding products and partners with other team members when additional help is needed.
Actively listens to customer issues to resolve problems.
Maximizes sales and service by ensuring staff is scheduled appropriately, and by managing FIND more, credit, rewards and gift card programs.
Cashier Performance - Trains, mentors and coaches all cashier associates on checkout procedures to ensure outstanding service behaviors are consistently exhibited.
Regularly observes and ensures associates consistently follow and implement checkout experience processes.
Monitors associate efficiency by utilizing Point of Sale productivity metrics.
Line Management and Checkout Standards - Proactively shifts resources to checkouts based on observed fluctuations in store traffic.
Reduces wait times during peak traffic periods by utilizing Mobile Point of Sale, Satellite Registers and Expeditor stations.
Partners appropriately to stock all Impulse futures and to identify checkout supply needs.
Human Resources / People Management - Creates and monitors the store's open requisitions and routes qualified applicants to the appropriate hiring manager.
Coordinates the interview Talent Tryout process.
Schedules and coordinates new hire orientations and training and administers ongoing associate training.
Partners with the Sales Floor Supervisor and General Manager on training compliance.
Reviews schedules and makes productive edits to further optimize resources.
Performance Standards - Supportive of company shrink and safety initiatives.
Meets established performance standards for the role on a consistent basis, including (but not limited to) the company's iCAP (Credit) program, product and service sales, customer service, profit, productivity, and attendance.
Job Type:
Full-time Pay:
From $18.
00 per hour
Benefits:
401(k) 401(k) matching Dental insurance Disability insurance Employee discount Employee stock purchase plan Flexible schedule Health insurance Health savings account Life insurance Paid time off Paid training Vision insurance Schedule:
8 hour shift Weekend availability Ability to commute/relocate:
Texarkana, TX 75503:
Reliably commute or planning to relocate before starting work (Required)
Experience:
Microsoft Office:
1 year (Preferred) Sales:
1 year (Preferred) Shift availability:
Day Shift (Required) Night Shift (Required) Work Location:
One location.
Estimated Salary: $20 to $28 per hour based on qualifications.
//jobs.
jcp.
com/ At JCPenney, we share a passion for serving customers, supporting our communities and being the best retailer for all families.
As a company founded on the Golden Rule, our success is rooted in the belief that we treat everyone the way we would want to be treated.
At every touchpoint, customers discover stylish merchandise at incredible value from an extensive portfolio of private, exclusive and national brands.
Reinforcing this shopping experience is the customer service and warrior spirit of associates across the globe, all driving toward the Company's mission to help customers find what they love for less time, money and effort.
Working at JCPenney means joining a dedicated team of associates who are encouraged to be uniquely themselves in a safe, caring and welcoming environment.
It is a place where careers prosper, accomplishments are celebrated and diversity flourishes.
It's a place that's meant for you.
Customer Service & Sales - Acts as a role model for the Manager on Duty program while directing customer service activities throughout the store.
Models and holds team accountable for outstanding customer service.
Greets and assists customers in finding products and partners with other team members when additional help is needed.
Actively listens to customer issues to resolve problems.
Maximizes sales and service by ensuring staff is scheduled appropriately, and by managing FIND more, credit, rewards and gift card programs.
Cashier Performance - Trains, mentors and coaches all cashier associates on checkout procedures to ensure outstanding service behaviors are consistently exhibited.
Regularly observes and ensures associates consistently follow and implement checkout experience processes.
Monitors associate efficiency by utilizing Point of Sale productivity metrics.
Line Management and Checkout Standards - Proactively shifts resources to checkouts based on observed fluctuations in store traffic.
Reduces wait times during peak traffic periods by utilizing Mobile Point of Sale, Satellite Registers and Expeditor stations.
Partners appropriately to stock all Impulse futures and to identify checkout supply needs.
Human Resources / People Management - Creates and monitors the store's open requisitions and routes qualified applicants to the appropriate hiring manager.
Coordinates the interview Talent Tryout process.
Schedules and coordinates new hire orientations and training and administers ongoing associate training.
Partners with the Sales Floor Supervisor and General Manager on training compliance.
Reviews schedules and makes productive edits to further optimize resources.
Performance Standards - Supportive of company shrink and safety initiatives.
Meets established performance standards for the role on a consistent basis, including (but not limited to) the company's iCAP (Credit) program, product and service sales, customer service, profit, productivity, and attendance.
Job Type:
Full-time Pay:
From $18.
00 per hour
Benefits:
401(k) 401(k) matching Dental insurance Disability insurance Employee discount Employee stock purchase plan Flexible schedule Health insurance Health savings account Life insurance Paid time off Paid training Vision insurance Schedule:
8 hour shift Weekend availability Ability to commute/relocate:
Texarkana, TX 75503:
Reliably commute or planning to relocate before starting work (Required)
Experience:
Microsoft Office:
1 year (Preferred) Sales:
1 year (Preferred) Shift availability:
Day Shift (Required) Night Shift (Required) Work Location:
One location.
Estimated Salary: $20 to $28 per hour based on qualifications.
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