Customer Service Specialist I
Texarkana, TX Texarkana, TX Full-time Full-time $27,250 - $33,600 a year $27,250 - $33,600 a year 16 hours ago 16 hours ago 16 hours ago This position is responsible for collecting and processing payments.
Assisting customers in person, by phone and email correspondence in a courteous, professional and efficient manner with questions or complaints concerning bills new services, garbage services and redirecting to proper departments when necessary.
Providing support for Customer Service Specialist II, Customer Service Supervisor, Operations Dispatch, Field Services Supervisor and Field Services Representatives as well as other Texarkana Water Utilities Departments as needed.
SUPERVISION RECEIVED Work is performed under the direction of the Customer Service Supervisor and guidance of the Customer Service Specialist II.
ESSENTIAL DUTIES AND RESPONSIBILITIES The following duties ARE NOT intended to serve as a comprehensive list of all duties performed by all employees in this classification, only a representative summary of the primary duties and responsibilities.
Incumbent(s) may not be required to perform all duties listed and may be required to perform additional, position-specific duties.
Process payments in person, by mail, drive thru night deposit and drop box in alley.
Answer customer's inquiries related to billing, transferring service and general complaint or other questions.
Assist customers that are having difficulty paying with available resources that assist paying water bills and/or extensions or payment arrangements.
Process applications, reviewing information to prevent fraud or monetary loss to the utility.
Scan documentation obtained for new service or any other requests by customers that are mailed in.
Notate accounts of any correspondence in detail and must be understandable.
Standard work hours are normally 8am-5pm Monday thru Friday and can vary based on customer volume and needs of the utility.
Early shift is 7am-4pm and late shift is 8:
30am-5:
30pm.
Weekends or holidays maybe required at times depending on the needs of the utility.
DESIRED MINIMUM QUALIFICATIONS Education and Experience Experience in general office work as a customer service clerk or cashier.
Basic computer knowledge Necessary Knowledge, Skills, and Abilities Ability to make decisions in accordance with established policies and procedures.
Ability to answer phone calls and questions in a clear, well-modulated and pleasant voice tone, and to express oneself effectively.
Ability to maintain careful attention to details while assisting customers.
Ability to document details of customer interactions in a manner that will be complete and understood by others.
Ability to understand and follow oral and written instructions.
Ability to multi-task.
Ability to establish and maintain effective working relationships with the general public and all other utility personnel.
SPECIAL REQUIREMENTS Valid drivers' license from State of residence.
Standard high school diploma or GED equivalent TOOLS AND EQUIPMENT USED Computer, including Microsoft Office, GIS (Arc Map), SharePoint, ten-key calculator; phone; copy machine; fax machine, printers, billing software, Excel, Microsoft Word, mail and deposit Software, scanner, scanning software.
PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform he essential functions of this job.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is frequently required to sit and talk or hear.
The employee is occasionally required to walk; use hands to finger, handle, or feel objects, tools, or controls; and reach with hands and arms.
The employee must occasionally lift and/or move up to ten (50) pounds.
Specific vision abilities required by this job include close vision and the ability to adjust focus.
WORK ENVIRONMENT The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The noise level in the work environment is usually moderately noisy due to lobby customers.
Job Type:
Full-time Pay:
$27,250.
00 - $33,600.
00 per year
Benefits:
401(k) Dental insurance Health insurance Paid time off Vision insurance Experience level:
Under 1 year Shift:
8 hour shift Weekly day range:
Monday to Friday Work setting:
Office Ability to commute/relocate:
Texarkana, TX 75501:
Reliably commute or planning to relocate before starting work (Required) Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
Assisting customers in person, by phone and email correspondence in a courteous, professional and efficient manner with questions or complaints concerning bills new services, garbage services and redirecting to proper departments when necessary.
Providing support for Customer Service Specialist II, Customer Service Supervisor, Operations Dispatch, Field Services Supervisor and Field Services Representatives as well as other Texarkana Water Utilities Departments as needed.
SUPERVISION RECEIVED Work is performed under the direction of the Customer Service Supervisor and guidance of the Customer Service Specialist II.
ESSENTIAL DUTIES AND RESPONSIBILITIES The following duties ARE NOT intended to serve as a comprehensive list of all duties performed by all employees in this classification, only a representative summary of the primary duties and responsibilities.
Incumbent(s) may not be required to perform all duties listed and may be required to perform additional, position-specific duties.
Process payments in person, by mail, drive thru night deposit and drop box in alley.
Answer customer's inquiries related to billing, transferring service and general complaint or other questions.
Assist customers that are having difficulty paying with available resources that assist paying water bills and/or extensions or payment arrangements.
Process applications, reviewing information to prevent fraud or monetary loss to the utility.
Scan documentation obtained for new service or any other requests by customers that are mailed in.
Notate accounts of any correspondence in detail and must be understandable.
Standard work hours are normally 8am-5pm Monday thru Friday and can vary based on customer volume and needs of the utility.
Early shift is 7am-4pm and late shift is 8:
30am-5:
30pm.
Weekends or holidays maybe required at times depending on the needs of the utility.
DESIRED MINIMUM QUALIFICATIONS Education and Experience Experience in general office work as a customer service clerk or cashier.
Basic computer knowledge Necessary Knowledge, Skills, and Abilities Ability to make decisions in accordance with established policies and procedures.
Ability to answer phone calls and questions in a clear, well-modulated and pleasant voice tone, and to express oneself effectively.
Ability to maintain careful attention to details while assisting customers.
Ability to document details of customer interactions in a manner that will be complete and understood by others.
Ability to understand and follow oral and written instructions.
Ability to multi-task.
Ability to establish and maintain effective working relationships with the general public and all other utility personnel.
SPECIAL REQUIREMENTS Valid drivers' license from State of residence.
Standard high school diploma or GED equivalent TOOLS AND EQUIPMENT USED Computer, including Microsoft Office, GIS (Arc Map), SharePoint, ten-key calculator; phone; copy machine; fax machine, printers, billing software, Excel, Microsoft Word, mail and deposit Software, scanner, scanning software.
PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform he essential functions of this job.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is frequently required to sit and talk or hear.
The employee is occasionally required to walk; use hands to finger, handle, or feel objects, tools, or controls; and reach with hands and arms.
The employee must occasionally lift and/or move up to ten (50) pounds.
Specific vision abilities required by this job include close vision and the ability to adjust focus.
WORK ENVIRONMENT The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The noise level in the work environment is usually moderately noisy due to lobby customers.
Job Type:
Full-time Pay:
$27,250.
00 - $33,600.
00 per year
Benefits:
401(k) Dental insurance Health insurance Paid time off Vision insurance Experience level:
Under 1 year Shift:
8 hour shift Weekly day range:
Monday to Friday Work setting:
Office Ability to commute/relocate:
Texarkana, TX 75501:
Reliably commute or planning to relocate before starting work (Required) Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
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